Study abroad terms & conditions

1. Who these terms apply to

These terms apply only to a student ordinarily resident in Sri Lanka who engages Global Educational Consultants Limited for education guidance and application support relating to study in the United Kingdom. They do not apply to UK-resident consumers or applicants ordinarily resident in another country. A website enquiry, complimentary consultation or English readiness assessment does not create a paid contract.

2. Formation of the service agreement

A paid contract begins only after we provide a written service summary identifying the applicant, included work, £1,200 fee, payment method and any agreed timetable, and you accept it. We will provide a copy that you can retain. If your country of ordinary residence changes before acceptance, tell us so we can issue appropriate terms.

3. What the £1,200 package covers

The standard £1,200 professional service fee covers only the education and application-support work identified in your written service summary. Depending on the agreed package, this may include one-to-one education counselling, programme research, explanation of published entry requirements, an application plan, document-organisation support, application administration, general visa-process information, pre-departure information and reasonable progress updates.

Where this is described as the “visa processing fee”, that phrase means Global Educational Consultants’ professional study-application and visa-process support fee. It is not a UK Home Office visa application fee and does not buy an admission offer, scholarship, Confirmation of Acceptance for Studies, visa, accommodation or employment outcome. Extra applications, certified translations, appeals, complex immigration matters or repeated work caused by incomplete or changed instructions require separate written agreement.

4. Payment in pounds sterling

The service fee is £1,200 GBP. The written service summary will state when it is due and whether an instalment arrangement has been agreed. If you pay in Sri Lankan rupees, the payment provider’s exchange rate, transfer charges and the exact GBP amount received will apply. We will issue a payment record or receipt. No employee or representative may require an additional professional fee unless it is described and accepted in writing.

5. When the fee becomes non-refundable

The £1,200 fee becomes non-refundable when all three conditions are met: you have accepted the written service summary, payment has been received, and you have instructed us to begin and we have started substantive work. Substantive work can include a documented counselling review, individual programme research, document review, application preparation or another agreed case-specific task.

If you cancel before substantive work begins, we will refund the service fee less any clearly disclosed, documented and non-recoverable third-party cost incurred on your express instruction. After substantive work begins, the fee is non-refundable because professional time and resources have been allocated and work is being supplied.

This non-refundable term does not remove a mandatory right or remedy under applicable law. A refund, repeat performance, price reduction or other redress may remain available if the agreed service is not supplied, is materially misrepresented, or is not provided to the standard required by law. The Sri Lankan Consumer Affairs Authority Act covers services and provides consumer redress mechanisms.

6. How to cancel

Send a clear cancellation statement to gec.limited@outlook.com. Include your full name, Sri Lankan address, application or service reference, the service being cancelled and the date. You may use: “I give notice that I cancel my study abroad service contract.” We will confirm receipt and explain completed work, committed third-party costs and any refund or balance due.

7. Third-party charges

University deposits, application charges, approved English-language tests, translations, courier costs, UK visa and immigration health charges, travel, insurance, accommodation and other third-party payments are not included unless the written service summary expressly says otherwise. Those payments are governed by the third party’s terms and refund rules. We will not describe a third-party payment as our fee.

8. Education guidance and immigration advice boundary

Education counselling, application administration, document organisation, general visa-process information and pre-departure support are not a substitute for regulated immigration advice. We provide regulated immigration advice only where the individual adviser is legally authorised and the written service summary expressly identifies that regulated service. Otherwise, immigration information is limited to general information from official sources, and you should use an adviser regulated by the Immigration Advice Authority or another approved legal professional. You can check or find an authorised adviser on GOV.UK.

9. Your responsibilities

You must provide complete, genuine and accurate information and documents; check every form before submission; respond within requested timescales; attend required tests, interviews and appointments; maintain sufficient funds; and tell us promptly about any refusal, immigration history or change that may affect your plans. You remain responsible for institution, funding, immigration and travel deadlines. We will not submit information that appears false, misleading, altered or unlawful.

10. Universities, programmes and the “166+” description

The reference to 166+ UK universities describes the breadth of institutions and options that may be explored. It is not a guarantee that every university or programme is accepting applications, suitable for you, available through our service or formally represented by us. We will disclose known partner or representative relationships where relevant. Entry requirements, course availability, tuition fees, start dates and institutional policies may change.

11. Scholarships up to £5,000

“Scholarships up to £5,000” means we may help identify institution-advertised opportunities with a maximum advertised value of that amount where available. It is not a promise that every applicant, programme, intake or university offers a scholarship. The institution sets eligibility, deadlines, value and conditions and makes the final award decision. A scholarship may be changed, withdrawn or applied as a tuition-fee discount rather than paid in cash.

12. Consultation and English assessment

We aim to respond to a complete consultation enquiry within 24 hours during normal working periods, but this is a service target rather than a guaranteed appointment or admissions deadline. The complimentary English readiness assessment is an internal, indicative screening tool. It does not replace an approved examination or guarantee that an institution or immigration authority will accept the result.

13. Independent decisions and no guarantee

Universities, colleges, scholarship bodies, test providers, accommodation providers, banks, the UK Home Office and other authorities are independent decision-makers. We cannot guarantee admission, a particular offer, scholarship, Confirmation of Acceptance for Studies, visa, accommodation, employment, processing time or immigration outcome.

14. Accommodation and pre-departure support

Accommodation support may include general information, search guidance or an introduction to an independent provider. You must review the provider’s identity, location, contract, deposit, cancellation rights and safety information before committing. We do not own or manage third-party accommodation unless expressly stated. Pre-departure information is general guidance and does not replace official travel, immigration, health, insurance or customs advice.

15. Pausing or ending the service

You may ask us to stop work at any time. We may pause or end the service if required information is not supplied, deadlines cannot reasonably be met, an agreed payment remains unpaid, instructions are unlawful or misleading, communications are abusive, or continuing would breach a legal or professional duty. We will provide a closing statement describing work completed and any amount due or refundable under these terms and applicable law.

16. Documents, privacy and communication

You authorise us to use and, where necessary for the agreed service, share application information with institutions, education partners and relevant providers. Keep copies of important documents, check email and the agreed Sri Lankan contact or WhatsApp number regularly, and do not send originals unless requested. Personal information is handled under our Privacy Notice.

17. Applicants under 18

A parent or legal guardian must approve the service for an applicant under 18 and may need to participate in decisions, consent to information sharing and sign documents. Institutions, accommodation providers and safeguarding rules may require additional evidence or arrangements.

18. Complaints and consumer redress

First send a written complaint to gec.limited@outlook.com with your name, service reference, what happened and the outcome you seek. We will review the relevant records and respond in writing. This does not restrict a Sri Lankan consumer’s right to seek redress from the Consumer Affairs Authority or use another remedy available by law.

19. Responsibility and liability

We will provide the agreed service with reasonable care and skill. We are not responsible for an independent institution or authority’s decision, changes outside our reasonable control, or loss caused by inaccurate or late information supplied by you. Nothing excludes or limits liability for fraud, death or personal injury caused by negligence, or another liability that cannot lawfully be limited, and nothing affects mandatory consumer rights.

20. Governing law and mandatory Sri Lankan rights

The agreement is governed by the laws of England and Wales because Global Educational Consultants Limited is based in the United Kingdom. This choice does not remove any mandatory protection or consumer redress that applies to a student ordinarily resident in Sri Lanka, including rights relating to services under the Consumer Affairs Authority Act, No. 9 of 2003. Any dispute will be handled by a court or authority that has jurisdiction under applicable law.

21. Changes and contact before accepting

A change to your accepted agreement must be confirmed in writing; a later website update does not retrospectively change work already agreed. Ask us about any term you do not understand before paying or accepting a service. Our contact details and secure enquiry form are on the Contact Us page.